Frequently Asked Questions

Returns and Exchanges

What is your return policy?
We accept returns within 3 days of delivery, provided items are unused, unwashed, and in original packaging. Certain items may be non-returnable (see policy details).

How do I make a return or exchange?
No return or exchange when what you ordered is what you got.

Can I return a personalized or custom-made item?
Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

What do I do if I receive a defective or incorrect order?
Please contact us within 3 days of receiving your order with photos of the issue. We’ll send a replacement or issue a refund after reviewing the case.

Shipping and Delivery

What are your shipping options?
We offer standard, expedited, and express shipping options. The available methods depend on your location and will be shown at checkout.

How long does shipping take?
Standard shipping usually takes 3–7 business days within the same country. International orders may take 7–21 business days, depending on customs and location.

Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method. Some locations may qualify for free shipping over a certain purchase amount

What should I do if my order is lost, stolen , or damaged?
Please contact our customer support immediately. We’ll work with the carrier to investigate and may offer a replacement or refund based on the situation.

Payments and Billing

What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, Paystack , Paypal or bank transfers depending on your region.

Do you offer installment payment
Yes, we offer 2-3 times payment within a month

Is it safe to use my credit card on your site?
Absolutely Yes